Money Back Guarantee Policy

At SORYNEXIS, we are dedicated to ensuring our customers are completely satisfied with their purchases. Our Money Back Guarantee policy is designed to provide peace of mind and a seamless shopping experience. Please read through our policy to understand the terms and conditions.

Eligibility

• Products must be returned within 30 days of receipt.
• Items must be in original condition, unused and in their original packaging.
• Proof of purchase is required for all returns.

Returning Your Item

1. Contact our customer service team at [email protected] to initiate a return.
2. Our team will guide you through the return process and provide a return authorization number.
3. Package the item securely and include all original packaging materials and accessories.
4. Ship the item using a trackable shipping service to our returns department located at:
   123 Sorynexis Plaza, Suite 456, Metropolis, XY 78901
   .

Refund Process

Once we receive your return, we will inspect the item and notify you of the status of your refund. Refunds are processed to the original method of payment within 7-10 business days. Please note that the time it takes for the refund to post in your account can vary based on your financial institution.

Exceptions

Certain items are non-returnable and non-refundable, including but not limited to:

• Custom or personalized orders.
• Items marked as final sale.
• Digital or downloadable products.

We appreciate your understanding. Should you have any further questions, please do not hesitate to reach out to our customer support team at [email protected].

SORYNEXIS values your satisfaction and strives to offer the highest quality service. Thank you for choosing SORYNEXIS.